• How long does it take for my job posting to be seen on the website?
  • Ads appear online within 20-30 minutes of their completion unless approval is necessary. If ads require approval then they will appear once they are approved and released. If it has been more than 48 hours, call career center support at 888-491-8833.
  • What credit cards does the site accept?
  • The site accepts Visa, MasterCard, and American Express.
  • How do I post a job while keeping the employer name and information confidential?
  • To create a confidential job posting you will want to be sure to click the "Make this a confidential posting." on the "Create a New Job" form. This will suppress your company's name, profile and logo.
  • How can I edit a current job posting?
  • From the Overview page, click the “Manage Jobs” button. There you will see a list of your active jobs. Click the drop down arrow to the left of the title in the "Action" column. Click the "Edit" link. Once the changes have been made, click “Update Job” at the bottom of the form.
  • Whom do I contact to obtain a W-9 (US tax) form?
  • Please fax a blank form to +1-410-584-7975. It will be completed and returned to you within one business day.
  • How do I post my job in more than one state?
  • Select Nationwide in the state field for the job to appear no matter what state the job seeker searches by. If you do not select a specific state or Nationwide in the state field then the job will not appear if the search is based on the state.
  • How do I know if your site is appropriate for the job I want to post?
  • You may want to read ads posted online, as well as read about the association directly. Likewise, you may register and search a demo version of the resume database at no charge before posting your ads online.
  • Can I use a co-worker’s login to post a job?
  • A company can share a single login, but you must receive the login directly from the user who registered. Note that you should specify the "Reply-to E-mail" with your e-mail address if you do not want the main user on the account to receive the applications.
  • I work for an advertising agency and I am posting a job for my client. Whose information do I enter on the employer registration page?
  • When initially registering with the site, enter the advertising agency’s information, noting the “Employer Type” as “Ad Agency.” This will lead you through to another step in the registration process that will allow you to create clients on your account for the employer whose jobs you will be posting. After you have created a client, you will be able to associate it with job postings via the "Client Info" field on the job posting form.
  • Why is my job posting marked “Pending”?
  • A job appears with pending status if you have previewed your job posting online, but have not submitted the posting or payment information. To post your pending position, click on the "Pending Jobs" icon on the Overview page of your account. Click the drop down arrow to the left of the job title under the Action column - Click the "Edit" link to edit, preview and complete the posting process.
  • Is the site safe for me to enter my credit card information?
  • Yes, the site is secure. The credit card information is submitted through an encrypted server.
  • How can I obtain a receipt?
  • A receipt is e-mailed immediately to the billing contact when a credit card payment is processed. You may also print or email a copy of the receipt from the confirmation page that is displayed when you complete a posting. A History of transactions or statement is available within your account on the Overview page. The "History" link will give you a full list of the invoices generated on your account which you can then email or print as where the"Statements" link will allow you to choose by month.
  • What if my company requires applicants to apply online on our website and I do not want to include an e-mail in the “Reply to” field?
  • You can input your company URL in the "Reply to URL" field. Some sites require that an e-mail address be provided on the job posting form. On these sites, we encourage you to specifically state in the text of your job posting how applications will be accepted. For example, you may wish to enter “ONLY APPLICATIONS SUBMITTED AT [your web address] WILL BE ACCEPTED” to discourage applicants from submitting their applications incorrectly.
  • Is my password case sensitive?
  • Neither the login nor the password is case sensitive.
  • What is a cookie?
  • A cookie is information that a web site writes on your hard disk so that it can remember something about you at a later time. (More technically, it is information for future use that is stored by the server on the client side of a client/server communication.) Typically, a cookie records your preferences when using a particular site. Using the web's Hypertext Transfer Protocol (HTTP), each request for a web page is independent of all other requests. For this reason, the web page server has no memory of what pages it has previously sent you, or anything about your previous visits. A cookie is a mechanism that allows the server to store its own information about you on your computer. You can view the cookies that have been stored on your hard disk. The location of the cookies depends on the browser. Internet Explorer stores each cookie as a separate file under a Windows subdirectory. Netscape stores all cookies in a single cookies.txt file.
  • Is there a limit to the length of the job posting?
  • There is usually no limit to the length of the posting, but please view the rates page for more information for all applicable charges.
  • Why was I able to access my account Overview without entering a login name or password?
  • The last time you used the system you did not logout. Your “cookies,” the internal memory on your computer, remembered your login name and password. For security purposes, you should always click the logout link in the upper menu bar of the"Overview” page before leaving the site.
  • What products do you offer and how much do they cost?
  • Please click on the Products link and this will direct you to the Products and Rates section.
  • How can I add another user to my account?
  • After logging in, click on the "Manage Account" drop down button. Click the link for "Create New User". This will prompt you for First Name, Last Name, E-mail, Phone, and Password for the user you wish to add. You will also have the ability to send a Welcome Email. Once access has been created for a new user, they can begin using that login information to access the account.
  • How can I edit my employer profile?
  • From the Overview page, click the “Manage Account” drop down. You will then want to click the "Edit Employer Profile" link. Make any changes, then click the “Save & Continue” button located at the bottom of the form. Once the changes are made and submitted, they will appear online within 24 hours.
  • Can I use HTML in my job posting?
  • You may use HTML in your job posting, but please note that our customer service does not offer HTML technical support.
  • How do I flag jobs that I will be hiring for at the Career Fair?
  • Check the box at the top of the job posting form to flag that job as a Career Fair job. Please note that this is only available if you are participating in the career fair event.
  • How can I obtain a copy of the job posting?
  • To view a previously run job posting, login to your account, then click on the "Manage Jobs" button on the Overview page. You will choose "Closed Jobs" from the drop down on that page. Click the arrow to the left of the job title in the Action column and choose "Preview on Website". You can then choose the print or email icon or you can copy and paste to get a copy of your previously run job posting.
  • I am searching for my job posting online and it does not appear.
  • Please note that you must search using the exact criteria that you entered on the job posting form. For example, to search using the job category menu, you must have specified your category on the job posting form. If you believe all criteria matches, please contact customer service at 888.491.8833 for further assistance.
  • How can I remove a user from our company account?
  • To remove a user from your account, you will need to contact our online customer service department with the user's e-mail address that is to be removed. Please provide your contact information so the removal may be verified.
  • How can I change my password?
  • You can change your password by clicking on the "Manage Account"tab on the Overview page of your account. Once there, click the link titled "Change Your Password". You will be able to use this page to create a new password for your account.
  • For Phone Support, please call 1-888-491-8833, Monday through Friday, 9:00 am EDT to 5:00 PM EDT.
  • If you need help and would like to contact us via phone, please call 1-888-491-8833, Monday through Friday, 9:00 am EDT to 5:00 PM EDT.
  • How can I use the professional profile/resume search?
  • Once you have purchased a package with resume access, click on the “Resume Search” link at the top of the "Search Resumes" link towards the center of the Overview page. After you have entered the search criteria, a list of qualified candidates will display. From this list, click on the highlighted line to view a person's professional profile and attachments.
  • What should I do if I am receiving applications to an ad and shouldn't be?
  • You can edit the ad through your account. Change the Reply to Email field or Reply to URL (near the bottom of the posting form) so that the field contains the email address or URL applicants should be sent to. This will cause all future applications to go to that person or website.
  • I can only see an abbreviated version of the professional profile. How do I view the entire profile?
  • If your professional profile access is enabled, move your cursor over the person whose profile you wish to view and click. The complete professional profile will be displayed in a separate window. In order to be able to use the professional profile database, you must have purchased a package that includes resume access.
  • How can I renew a posting that is about to expire?
  • There is no way to actually renew the current job; however, you can copy it to keep it running. From the Overview page, click the Active Job number link > This will take you to your active listings. Click the arrow to the left of the title that you wish to copy and choose "Copy" in the drop down menu. From here you can make any changes to the ad, preview it, and post the job immediately.
  • I forgot the password for my account. Do I have to start over?
  • No, you can reset your password by using the "Forgot your password?" link on the employer login page. Through this link, you can have a password reset email sent to you so you can select a new password and begin accessing your account again.
  • My cookies are enabled, but I still receive an error. What should I do?
  • If enabling cookies on your browser does not resolve your issue, or if cookies are already enabled, there are three non-browser-specific steps to follow: Check the date and time. If your date is incorrect by more than one day, your web browser will reject the cookie and the web server will interpret that your browser has cookies disabled. On the Microsoft Windows 9x / NT / 2000 family operating systems you must open the “Date/Time Property Sheet.” To do this, click the “Start Button”, then “Settings”, and then “Control Panel.” Locate and double click the “Date/Time” icon. Verify the date and time are correct. If you are not running on a Microsoft Windows operating system, check with your system documentation on how to set your date and time. Personal/corporate firewall. If you are operating on a corporate network, check with your system administrator as to whether your company has a firewall and whether it is configured to block cookies, thus preventing full functionality with our site. If you are operating on a home computer, you may have a Personal Firewall Suite installed, which may be configured to reject cookies adding additional security. Check your software documentation to enable cookies. Browser-reset utility. Contact a technical support representative for instructions on the use of the browser-reset utility. This utility flushes the data stored in your cookie and does not affect the cookies used for other sites.
  • Why was my credit card payment declined?
  • If your credit card payment was declined, we suggest contacting the card's issuer for more information. Our system only provides information stating that the card was declined, we don't receive any details about why specifically it did not go through.
  • I received an error message informing me that “cookies” are not enabled. What should I do?
  • Microsoft Internet Explorer 7.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Privacy” tab. Click the “Advanced” button. Choose to accept both First and Third Party Cookies then click “OK” to save your changes. Microsoft Internet Explorer 6.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Privacy” tab. Click the “Advanced” button. To enable this functionality, move the settings bar on the left to the bottom. The description box on the right will read, “Accept All Cookies.” Click the “OK” button to save your changes. Microsoft Internet Explorer 5.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Security” tab. Click the “Custom Level” button. To enable this functionality, in the “Reset Custom Settings” section, select “Medium” in the “Reset To” section, and then click the “Reset” button. Alternately, in the “Settings” section, scroll down to the “Cookies” section, and under “Allow per-session cookies (not stored)” and “Allow cookies that are stored on your computer”, select either “Prompt” (which will present you with a dialog box every time a cookie is read from or written to your hard drive) or “Enable” (which will read from or write a cookie without user interaction.) Click “OK” to close the “Security Settings” window, click “Yes” in the resulting warning box, and then click “OK” to save all changes. You can now close the “Internet Options” window. Netscape Communicator 4.x: Open your browser. From the program menu, select “Edit” and then “Preferences.” Click the “Advanced” heading of the Category tree. In the “Cookies” section, select the “Accept all cookies” radio button. If you would like to receive a warning before the browser writes a cookie to or reads a cookie from your hard drive, also select the “Warn me before accepting a cookie” check/tick box. Click the “OK” button at the bottom to save these changes and close the “Preferences” window. Microsoft Internet Explorer 4.x: Open your browser. From the program menu, select “View” and then “Internet Options.” Click the “Advanced” tab. Scroll down to the security section to the cookies subsection. Select either “Prompt before accepting cookies” (which will present you with a dialog box every time a cookie is read from or written to your hard drive) or “Always accept cookies” (which will read from or write a cookie without user interaction). Click the “OK” button to save all changes and close the Internet Options window. Netscape Navigator 3.x: Open your browser. From the program menu, select “Options” and then “Network Preferences.” Click the “Protocols” tab. In the “Show an alert before” section, make sure the “Accepting a cookie” check/tick box is selected. Click the “OK” button at the bottom to save these changes and close the “Preferences” window. Microsoft Internet Explorer 3.02: Open your browser. From the program menu, select “View” and then “Options.” Click the “Advanced” tab. In the “Warnings” section, make sure the “Warn before accepting cookies” check/tick box is selected if you would like to receive a warning before a cookie is read from or written to your hard drive. Click the “OK” button at the bottom to save these changes and close the “Options” window. AOL To access internet options, click “Preferences” on the AOL toolbar. Next, choose the “WWW” icon. A small window will pop up with your Internet Explorer preferences. Follow the instructions for Internet Explorer below for the version of Internet Explorer you are running
  • Where can I change the web address for my company?
  • To update the web address, log into your employer account and click on the "Manager Account" drop down button. You will then click on the "Edit Employer Profile" link and can change the URL on that page. Click "Save & Continue" once completed. The web address field will appear on all job postings, but may also be left blank.
  • How can I renew an expired posting?
  • From the Overview page, click the Inactive Jobs number link > this will take you to the list of Closed Jobs. Click the arrow to the left of the title of the position you would like to renew. Click the "Copy" link from the drop down menu.From here you can make any changes to the ad, preview it, and post the job immediately.
  • What are Professional Profile search agents?
  • Our key word searching technology allows you to quickly narrow your search to find the candidates you need. To help you continue to identify candidates, you have the ability to create an unlimited number of profile search agents based on criteria you establish. Matching professional profiles are emailed directly to you each day. On your “My Account” page, click on the search profiles tab. You can then enter your search criteria. To receive the e-mails, be sure to check the box beside “Automatically email me results from this search daily."
Still Stuck?
Give us a call at 1-888-491-8833 Ext. 2662 (Extension Required) or shoot us an email at:   customerservice+980470@support.boxwoodtech.com