Employment Professional Liability (EPL), General Risk Management, Medical Professional Liability (Medical PL)
Trust Risk Management Services is looking for licensed Insurance Service Representatives to join our team in Rockville, MD.
We are a friendly and fun team that takes inbound calls to address membership and policy inquiries on group insurance and professional liability policies. We provide paid training to ensure your success. This is a great opportunity to use your license and experience to expand your insurance knowledge and skills in a small and supportive company.
Responsible for providing quality and efficient customer service to our policyholders and potential customers including manners of communication as well as rapid process of data entry information. Must be knowledgeable of state specific guidelines and policies.
Essential Duties and Responsibilities:
Promptly accept 30-40 inbound calls daily from our policy holders and potential customers, accessing policy information
Process customers requests in accordance with established policies and procedures
Enter detailed electronic records of customer interactions in the company database
Follow through of internal investigations of pending issues (underwriting, claims) and provide rapid response and disposition to customers
Effectively handle daily data entry renewal applications
Provide product information to market other Trust products
Provide timely feedback to leadership team regarding system issues or customer concerns
Place outgoing (pend/retention) calls as required based on department policies and procedures
Must have current Maryland property and casualty License
1-2 years of exp in insurance dealing with customers
Strong analytical skills
Must be detailed oriented
Must be proficient in Microsoft office
Job Type: Full-time
relevant: 1 year (Preferred)
insurance sales: 1 year (Preferred)
phone sales: 1 year (Preferred)
A valid P&C License (Required)
Maryland Property and casualty (Required)
One location in Rockville, MD
Shift hours: As assigned:
8:00 am - 4:30 pm
8:30 am - 5:00 pm
9:30 am - 6:00 pm
Overtime as required and authorized by supervisor
This Job Is Ideal for Someone Who Is:
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
People-oriented -- enjoys interacting with people and working on group projects
About Trust Risk Management Services
Trust Risk Management Services, Inc. is a Program Administrator managing insurance programs for professional individuals, groups, and associations. Our core programs are Professional Liability, Directors and Officers, and Business Office Insurance coverage. We are licensed in all 50 states and the District of Columbia.
We are a team of professionals experienced in program development, administration, underwriting, accounting, and customer service. We excel at processing large transaction volumes while maintaining superior customer service.
Our history of successful relationships with clients and insurance carriers exemplifies the efficacy of our systems and services.